Legal
Cancellations, refunds and dispute handling policy
Last updated: September 14, 2026. This policy describes the cancellation, refund and dispute handling conditions applicable to Golden Wolf Trading's educational programs. These conditions form part of the contractual relationship with each student: we recommend reviewing them, together with the terms applicable to your program, before enrolling.
1. Responsible entity
Golden Wolf Trading, operated by Gloden Group LLC (New Mexico, United States). Website: https://goldenwolftrading.com. Contact email: info@goldenwolftrading.com.
2. Nature of the service
Golden Wolf Trading is an educational academy focused on trading training and mentoring. It is not a broker, does not administer or manage third-party capital, and does not promise or guarantee returns or financial results. All content offered is for educational purposes only, as set out in our Terms and Conditions and our Risk Disclosure, which every student accepts before enrolling.
3. Programs
This policy applies to the following programs:
- Master Trader — USD 1,297 (one-time payment; financing available) — 12 months of live, online training.
- Maximum Performance — USD 4,000 (USD 2,500 for existing students) — 6 months of intensive one-to-one mentoring.
4. Mentoring guarantee
In the Maximum Performance program, if the student applies more than 90% of the process and does not reach their first withdrawal within the 6 months of the program, the mentoring is automatically extended for 6 additional months at no cost to the student. This guarantee is an extension of the educational mentoring: it is not a guarantee of returns or a promise of financial results.
5. Cancellations and refunds
You may request the cancellation of your enrolment and the corresponding refund provided all of the following conditions are met:
- The request is made within 7 days of the payment date.
- You have not accessed more than 30% of the corresponding program content.
- You send the request in writing to info@goldenwolftrading.com.
- Golden Wolf Trading will confirm receipt of your request in writing and communicate its resolution within a maximum of 2 business days.
6. Requests outside the initial period
Outside the 7-day window, or when the conditions above are not met, the specific commercial terms of the contracted program apply, as stated in its commercial sheet and provided to the student before enrolment.
7. Dispute handling
If you have any concern, you can contact our team at info@goldenwolftrading.com. We will seek to review your case and resolve it directly with you, with a response time of 48 to 72 hours, and we will aim to offer you a solution before you need to resort to an external dispute or a chargeback with your bank or card. This procedure does not restrict any right you may have as a consumer to file a dispute with your financial institution.
8. Contact
For any request related to cancellations, refunds or disputes, write to us at:
9. Updates to this policy
We may update this policy from time to time. Any changes will be published on this same page, together with the last updated date shown at the beginning.